On-Site Customer Success Specialist — Fast-Growing 3PL

ShipDudes; Palisades Park (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

ShipDudes is seeking a Customer Success Specialist to be the first line of contact for our growing customer base at our Palisades Park, New Jersey location. You will manage day-to-day communications, help onboard new customers, monitor order flow, and collaborate with warehouse teams to ensure timely fulfillment.

Ideal candidates have 1–3 years in customer service or related roles, strong written and verbal communication, and a calm, organized approach under pressure.

Qualifications

• 1–3 years of experience in customer service, customer success, account coordination, or a related role.
• Strong written and verbal communication skills.
• Extremely organized and detail-oriented.
• Calm and professional when customers are frustrated.

Responsibilities

• Handle day-to-day customer communication by email, Slack, and phone for an assigned group.
• Respond to customer questions, updates, and issues quickly and clearly.
• Coordinate and monitor inbound receiving and outbound orders across channels.
• Monitor WMS to track SLAs and assist warehouse to ship late orders.
• Prepare and send daily reports to customers and leadership.
• Research and resolve inventory discrepancies and order errors.
• Handle carrier issues, including delays and claims.
• Onboard new customers and train them on WMS and processes.
• Maintain up-to-date vendor compliance and retailer routing requirements.
• Review billing for accuracy and log interactions to avoid gaps.
• Escalate bigger issues to Account Managers with necessary details and urgency.
• Support Account Managers on larger projects, launches, and retail orders.

Skills

Customer service

Communication

Organization

Problem solving

Tools

Google Workspace

Microsoft Office

Job description

ShipDudes is seeking a Customer Success Specialist to be the first line of contact for our growing customer base at our Palisades Park, New Jersey location. You will manage day-to-day communications, help onboard new customers, monitor order flow, and collaborate with warehouse teams to ensure timely fulfillment.

Ideal candidates have 1–3 years in customer service or related roles, strong written and verbal communication, and a calm, organized approach under pressure.