Shipping Success Specialist

Unishippers-MFM Partners; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonuses & commissions

401(k) + health, dental, and vision

PTO

Job summary

MFM partners is seeking a Customer Success Specialist to be the go-to problem solver for UPS and LTL shipments, while backing up a high-performing sales team. You’ll thrive on helping customers, staying organized, and taking decisive action to resolve issues quickly.

Your focus on communication and reliability will drive satisfaction and loyalty across the shipping process. Join a team that values initiative, teamwork, and continuous growth, with an office culture that supports your career path

Qualifications

• Excellent written and verbal communication skills.
• Ability to stay organized and handle multiple tasks under pressure.
• Experience in customer service or logistics is a plus.

Responsibilities

• Be the fixer: resolve shipping challenges quickly and keep customers satisfied.
• Own the details: track shipments, handle claims, and follow up diligently.
• Stay tech-savvy: use industry tools to research and resolve issues.

Skills

Strong communication

Problem solving under pressure

Organization

High school diploma

Education

High School Diploma

Job description

MFM partners is seeking a Customer Success Specialist to be the go-to problem solver for UPS and LTL shipments, while backing up a high-performing sales team. You’ll thrive on helping customers, staying organized, and taking decisive action to resolve issues quickly.

Your focus on communication and reliability will drive satisfaction and loyalty across the shipping process. Join a team that values initiative, teamwork, and continuous growth, with an office culture that supports your career path