Shipping & Customer Service Supervisor - Global Logistics

Marine; Port Saint Lucie (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid PTO

Company holidays & floating holidays

Tuition assistance

Employee discounts

Job summary

Dometic, a global leader in mobile living, seeks a Shipping & Customer Service Supervisor to lead a team in Port St. Lucie, FL. The role covers order entry, picking, packing, and shipping, ensuring accuracy and timely fulfillment in line with company policies.

You will oversee clerks, drive productivity, and maintain high customer satisfaction, working with planning and carriers to optimize costs and service. This is a hands-on, leadership position in a manufacturing setting.

Qualifications

• Bachelor's or Associate's degree in business or related field preferred.
• Excellent customer management skills and experience.
• Preferably 3–5 years related experience & certification in shipping and customer service in manufacturing environment.
• Preferably one year of supervisory experience.
• Proficient with Incoterms (International Commercial Terms).
• Ability to perform basic math skills and measurements.
• Proficient using MS Excel and PowerPoint.

Responsibilities

• Responsible for all aspects of Customer Service / Shipping Department.
• Supervise Shipping Clerks and Customer Service/Data Entry direct reports.
• Meet or exceed company standards for productivity for order entry, order picking, packing and shipping, maintain high order fill rates, on time delivery, and accuracy.
• Guarantee Total Customer Satisfaction
• Prompt order entry from customers into ERP System maintaining high order accuracy.
• Set up new customer accounts and process credit card payments
• Monitor customer payment history and flag poor accounts
• Answer customer requests and communicate with customers on the status of orders
• Validate orders are pulled and packed to customer specifications
• Determine priority of orders to be picked and shipped
• Communication with Planning on potential shortages and customer needs
• Work with shipping companies to get best rates: Negotiating all third-party logistics contracts for parcel, LTL, and International inbound/outbound shipments.
• Ensure orders are shipped to appropriate destinations in a cost-effective manner that meets customer needs
• Initiate action to prevent the occurrence of product, process or quality system nonconformance
• Identify and record any problems relating to the product, process or quality system
• Strive to develop and implement continuous improvement into all products, processes or quality systems
• Maintain equipment in department by enforcing operating instructions, troubleshooting breakdowns, scheduling preventative maintenance and calling for repairs
• Responsible for NAFTA reporting
• Secures warehouse by maintaining proper controls, checks and procedures
• Manage safety programs for Shipping functions in accordance with Safety and OSHA regulations
• Maintain a clean, neat and orderly work area using the principles of 5S
• Maintains storage areas by organizing floor space, adhering to storage design principles and recommending improvements
• Perform other duties as assigned

Skills

Customer Service

Shipping Operations

Team Leadership

Inventory Management

MS Excel

PowerPoint

Incoterms

Education

Bachelor's or Associate's degree in business or related field

Tools

ERP System

Job description

Dometic, a global leader in mobile living, seeks a Shipping & Customer Service Supervisor to lead a team in Port St. Lucie, FL. The role covers order entry, picking, packing, and shipping, ensuring accuracy and timely fulfillment in line with company policies.

You will oversee clerks, drive productivity, and maintain high customer satisfaction, working with planning and carriers to optimize costs and service. This is a hands-on, leadership position in a manufacturing setting.