Customer Service Supervisor

Ascendo Resources; Miami (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Ascendo Resources is seeking a Customer Service Supervisor for a logistics company in Doral, FL. You will oversee a large CSR team handling customer accounts and daily service needs on-site.

Ideal candidates have 3PL experience, strong inventory tracking, and expertise with bonded cargo and import/export documentation to coordinate with warehouse and transportation teams.

Qualifications

• Experience supervising or managing a customer service team within logistics.
• Experience in a 3PL environment is required.
• Strong inventory tracking experience.
• Hands-on with bonded cargo and related documentation.
• Familiarity with import/export documentation and warehouse coordination.
• Leadership, communication, organization and problem-solving skills.
• Ability to manage multiple accounts and priorities.

Responsibilities

• Supervise and support the CSR team in managing customer accounts and daily service needs.
• Coordinate with warehouse and transportation teams on orders, containers, trucks, and shipment activity.
• Oversee inventory tracking and resolve discrepancies.
• Receive and coordinate orders from the warehouse and ensure clear communication.
• Support accounts receivable and billing processes.
• Review and coordinate import/export and bonded cargo documentation.
• Serve as escalation point for customer concerns and operational issues.
• Guide team members and oversee their account responsibilities.

Skills

Team leadership

3PL logistics

Inventory tracking

Bonded cargo docs

Import/export docs

Communication

Problem solving

Job description

Customer Service Supervisor - Logistics / 3PL

Location: Doral, FL | On-site

Compensation: Competitive

Ascendo Resources is seeking a Customer Service Supervisor for a logistics company in Doral, Florida. This position will oversee a large team of Customer Service Representatives, each responsible for managing individual customer accounts.

The ideal candidate has experience supervising customer service teams within a third-party logistics (3PL) environment, with strong knowledge of inventory tracking, bonded cargo, and import/export documentation.

Key Responsibilities

• Supervise and support the CSR team in managing customer accounts and daily service needs.
• Coordinate with warehouse and transportation teams on customer orders, containers, trucks, and shipment activity.
• Oversee inventory tracking, monitor accuracy, and help resolve discrepancies.
• Receive and coordinate orders from the warehouse, ensuring clear communication between customers and internal teams.
• Support accounts receivable and billing processes.
• Review and coordinate import/export and bonded cargo documentation.
• Serve as an escalation point for customer concerns and operational issues.
• Guide team members and oversee their account responsibilities.

Required Qualifications

• Previous experience supervising or managing a customer service team within logistics.
• Experience working in a 3PL environment.
• Strong inventory tracking experience.
• Hands-on experience with bonded cargo and related documentation.
• Knowledge of all three U.S. in-bond movement types:
• Type 61 - Immediate Transportation (IT)
• Type 62 - Transportation and Exportation (T&E)
• Type 63 - Immediate Exportation (IE)
• Familiarity with import/export documentation, warehouse coordination, and transportation operations.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage multiple customer accounts and competing priorities.
• Availability to work on-site in Doral, Florida.