Senior Logistics & Customer Experience Lead

Pompanoosuc Mills Corp.; Town of Vermont (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Pompanoosuc Mills Corp. in Wisconsin is seeking a Delivery Department Supervisor to maintain day-to-day functions including scheduling, truck loading, and customer service resolutions while ensuring compliance with DOT regulations.

You will lead a team, drive performance, reduce costs, build relationships with vendors, and steer continuous improvements across processes and training. This role requires 5 years of experience in a similar position and a focus on delivering exceptional customer

Qualifications

• 5 years in a similar position required.
• Strong leadership and team coaching abilities.
• Experience with DOT regulations and safety compliance.

Responsibilities

• Maintain day-to-day department functions including scheduling and truck loading.
• Resolve customer service issues and ensure satisfaction.
• Ensure compliance with DOT regulations.
• Lead cost-reduction initiatives and improve delivery performance.
• Develop and maintain relationships with vendors and partners.
• Conduct quarterly performance reviews and set team goals.
• Recruit new team members when needed.
• Promote continuous self and process improvement.
• Oversee training and onboarding for new hires.

Skills

Leadership

Customer service

Logistics coordination

Cost optimization

Vendor relations

Team scheduling

Education

5 years in similar position

Job description

Pompanoosuc Mills Corp. in Wisconsin is seeking a Delivery Department Supervisor to maintain day-to-day functions including scheduling, truck loading, and customer service resolutions while ensuring compliance with DOT regulations.

You will lead a team, drive performance, reduce costs, build relationships with vendors, and steer continuous improvements across processes and training. This role requires 5 years of experience in a similar position and a focus on delivering exceptional customer