Shipping Customer Service Specialist — Fast-Paced Growth

Lynden Incorporated; Seattle, Northern (WA, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid Time off

401(k) with company match

Tuition Reimbursement

Life Insurance

Job summary

Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The role supports customers with shipping needs via phone, email, and in person, delivering exceptional service through timely communication and accurate information.

This is a safety-sensitive position in a fast-paced environment. The representative provides quotes, bookings, and research support, coordinating with other departments and handling bills of lading while maintaining a focus on

Qualifications

• High school education or GED is required.
• Minimum of 2 years' experience in customer service is required.
• Ability to meet a flexible work schedule based on company needs.

Responsibilities

• Answer customer questions by phone, email, or in person regarding services, tools, and resources.
• Provide quotes to customers for estimated shipping costs.
• Provide bookings to customers for item(s) shipping.
• Research customer inquiries by coordinating with other departments or operating companies.
• Occasionally verify cargo information or obtain cargo measurements.
• Occasionally collect and scan bills of ladings; assist with processing bills of lading from drivers or customers delivering freight.
• Assist with billing charges on customer invoices and collect payment over the phone.
• Work with several programs and screens simultaneously.

Skills

Customer service

Communication

Problem solving

Multi-channel support

Billing inquiries

Attention to detail

Teamwork

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

In-house software

Job description

Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The role supports customers with shipping needs via phone, email, and in person, delivering exceptional service through timely communication and accurate information.

This is a safety-sensitive position in a fast-paced environment. The representative provides quotes, bookings, and research support, coordinating with other departments and handling bills of lading while maintaining a focus on