Customer Service Representative

Lynden Incorporated; Seattle, Northern (WA, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid Time off

401(k) with company match

Tuition Reimbursement

Life Insurance

Job summary

Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The role supports customers with shipping needs via phone, email, and in person, delivering exceptional service through timely communication and accurate information.

This is a safety-sensitive position in a fast-paced environment. The representative provides quotes, bookings, and research support, coordinating with other departments and handling bills of lading while maintaining a focus on

Qualifications

• High school education or GED is required.
• Minimum of 2 years' experience in customer service is required.
• Ability to meet a flexible work schedule based on company needs.

Responsibilities

• Answer customer questions by phone, email, or in person regarding services, tools, and resources.
• Provide quotes to customers for estimated shipping costs.
• Provide bookings to customers for item(s) shipping.
• Research customer inquiries by coordinating with other departments or operating companies.
• Occasionally verify cargo information or obtain cargo measurements.
• Occasionally collect and scan bills of ladings; assist with processing bills of lading from drivers or customers delivering freight.
• Assist with billing charges on customer invoices and collect payment over the phone.
• Work with several programs and screens simultaneously.

Skills

Customer service

Communication

Problem solving

Multi-channel support

Billing inquiries

Attention to detail

Teamwork

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

In-house software

Job description

Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a Safety-Sensitive position.

Essential Duties and Responsibilities

include the following. Other duties may be assigned:

• Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
• Provide quotes to provide the customer with estimated costs for shipping their item(s).
• Provide bookings to customers to receive their item(s) for shipping.
• Researching customer inquiries which may require communicating with other departments or operating companies.
• Occasionally physically verify cargo information or obtain cargo measurements.
• Occasionally collect and scan bills of ladings.
• Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
• Ability to work with several programs and screens at a time.
• Occasionally assist with billing charges on customer invoices.
• Collect payment over the phone.

Benefits You Can Look Forward To:

• Health Insurance - medical, dental, and vision with low employee contributions
• Health Insurance for your family - we also contribute to medical, dental and vision for your family
• Paid Time off - start with 17 days paid time off a year (PTO) + additional extended leave paid time
• Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
• 401(k) with company match + additional annual retirement contribution
• Health and Wellness Program - FitOn
• Tuition Reimbursement
• Employee Assistance Program
• Life Insurance and AD&D - we pay for at no cost to you
• Long term disability - we pay for at no cost to you
• Opportunities for internal promotions/career advancement
• Family friendly work hours (closed on weekends and paid holidays)
• Discretionary Bonus Program
• Competitive wages with annual performance and wage reviews

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.

Education and/or Experience:

High school education or GED is required. Minimum of 2 years' experience in customer service is required.

Other Skills and Abilities:

• Ability to meet a flexible work schedule based on the needs of the company.

• Ability and willingness to work overtime as required.
• Ability to plan, organize and prioritize work to meet schedules/deadlines.
• Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
• Ability to work alone and as part of a team with minimal supervision.
• Must be flexible and adaptive to constant changes and be able to work in a fast-paced environment.
• PC skills required: Microsoft Office proficiency. Ability to learn in-house software.

• Ability to work with several computer programs on multiple screens at a time.
• Keyboard and ten-key by touch.

Compensation depends on skills and experience