Shipping Clerk

Jobtailor; Hebron Estates (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Stord is hiring a Customer Service Coordinator to act as the liaison between customers and internal teams. You will input and verify BOLs, check in/out carriers, schedule appointments, and maintain documentation while providing professional communication with clients.

The role requires at least 1 year in customer service, HS diploma/GED, and familiarity with MS Word/Excel; LEAN process improvement is encouraged to optimize daily workflows. This is an on-site Kentucky role with standard hours.

Qualifications

• Completion of High School Diploma and/or GED.
• Must be willing to submit to drug screen and background check.
• Must be able to stand for periods of up to 12 hours a day.
• Must pass pre-employment test if applicable.
• Minimum of 1 year experience in a customer service role.
• Knowledge of Microsoft Word, Excel & Power Point.
• Computer/WMS experience preferred.
• RF experience preferred.
• Suggest ideas to improve daily processes (LEAN).

Responsibilities

• Assist customers with issues, act as a liaison between customers and Stord personnel, answer questions, offer solutions, and research issues
• Accurately input and verify BOLs
• Check in and out all carriers
• Make or change customer appointments
• Organize files and maintain required information and documentation
• Generate and retain required customer and Stord reporting
• Update outbound schedule and dispatch at scheduled times
• Print outbound BOLs for drivers
• Communicate professionally with customers verbally and in writing
• Assist with answering phones and making appointments
• Maintain an orderly desk area
• Perform additional duties assigned by Supervisor or Management

Skills

Customer service

MS Word

MS Excel

WMS

Lean

Education

High School Diploma or GED

Tools

MS PowerPoint

RF Technology

Job description

Responsibilities

• Assist customers with issues, act as a liaison between customers and Stord personnel, answer questions, offer solutions, and research issues
• Accurately input and verify BOLs
• Check in and out all carriers
• Make or change customer appointments
• Organize files and maintain required information and documentation
• Generate and retain required customer and Stord reporting
• Update outbound schedule and dispatch at scheduled times
• Print outbound BOLs for drivers
• Communicate professionally with customers verbally and in writing
• Assist with answering phones and making appointments
• Maintain an orderly desk area
• Perform additional duties assigned by Supervisor or Management

Requirements

• Completion of High School Diploma and/or GED
• Must be willing to submit to drug screen and background check
• Must be able to stand for periods of up to 12 hours a day
• Must pass pre-employment test if applicable
• Minimum of 1 year experience in a customer service role
• Knowledge of Microsoft Word, Excel & Power Point
• Computer/WMS experience preferred
• RF experience preferred
• Suggest ideas to improve daily processes (LEAN)

Core Competencies

Demonstrates strong customer service skills, effectively communicating with clients and managing documentation. Proficient in Microsoft Office applications and experienced in process improvement methodologies.

Highest-signal resume keywords

• Customer Service Experience
• Microsoft Word Proficiency
• Microsoft Excel Proficiency
• WMS Experience
• LEAN Process Improvement

ATS Optimization Keywords

Hard Skills

• BOL Verification
• Appointment Scheduling
• Documentation Management
• Data Entry
• Carrier Check-In/Out

Soft Skills

• Professional Communication
• Problem Solving
• Organizational Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Liaison
• Order Management
• Reporting
• Dispatching

Tools & Technologies

• Microsoft PowerPoint
• RF Technology