Traffic Clerk

Holman Logistics; Richmond (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Holman Logistics is seeking a reliable dispatcher to coordinate shipping/receiving activities, manage daily pickup schedules, and ensure data accuracy in the WMS and SAP systems.

You will handle carrier documentation, engage with customers, and train new staff while maintaining a safe, efficient operation in a fast-paced environment.

Qualifications

• Attendance and schedule adherence are essential.
• Ability to communicate clearly in writing and verbally.
• Basic math and data interpretation abilities.
• Ability to read and interpret documents.
• Willingness to work with diverse teams.
• Strong interpersonal relationship skills.
• Active listening and coaching capabilities.
• Ability to maintain productivity and meet deadlines.
• Accurate and neat paperwork completion and verification.
• Attention to detail, multi-tasking, and organization.
• Analytical thinking and understanding financial data.

Responsibilities

• Coordinate with warehouse and transportation to complete shipping/receiving docs accurately and on time.
• Ensure orders meet daily pickup schedules safely and efficiently.
• Verify and count products for data accuracy in the system.
• Maintain WMS scheduler and generate TOs via SAP.
• Verify accuracy of shipping/receiving (BOL) documents.
• Print and attach labels to carrier shipments and Bill of Lading.
• Interface with customers at dispatch window and manage inquiries.
• Maintain data/records related to shipping and receiving activities.
• Train new associates and delegate dispatch tasks.
• Resolve escalated issues promptly and accurately.
• Keep dispatch schedule up to date and manage loads/picks.

Skills

Attendance

Communication

Mathematics

Language

Diversity

Relationship Building

Active Listening

Coaching

Productivity

Paperwork Completion

Paperwork Verification

Detail Oriented

Analytical

Organized

Accountability

Accuracy

Adaptability

Autonomy

Safety Awareness

Education

High School Graduate or GED

Tools

SAP

Job description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Coordinates with warehouse and transportation to ensure the completion of shipping/receiving documents accurately and in a timely manner.
• Ensures the orders are on schedule to meet the daily pick-up schedules in a timely, efficient, and safe manner.
• Verifies and counts products to ensure data accuracy on system.
• Maintains warehouse management system (WMS) scheduler.
• Ensures accuracy of all shipping and receiving (B.O.L.) documents.
• Prints labels for carrier shipments and attaches to Bill of lading.
• Handles all customers and customer representatives at the dispatch window.
• Gathers and maintains all data and records relative to shipping and receiving activities.
• Trains new associates.
• Ensures that escalated issues are resolved timely and accurately.
• Delegates work out the dispatch window to associates (full picks, piece picks, loads, and inbounds)
• Keeps the schedule up to date
• Uses SAP to create TO’s for full picks and inbounds
• Checks in OTR driver with inbounds, outbounds, and empty trailers
• Completes all paperwork correctly and legibly
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Attendance - Ability to work required schedule and arrive at work on time. Ability to work alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction. Ability to listen well and ask good questions. Ability to prepare reports.
• Mathematics - Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals.
• Language – Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals. Ability to write routine reports and business correspondence.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers and management.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions.
• Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines.
• Paperwork - Verification - Ability to verify paperwork necessary to insure customers, Team Members and Corporate are receiving correct documentation and information.
• Detail Oriented – Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to handle multiple tasks/projects simultaneously.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem. Ability to understand and interpret financial information.Organized – Ability to follow a systematic method of performing a task.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Autonomy - Ability to work independently with minimal supervision.
• Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.

SKILLS & ABILITIES

• Education: High School Graduate or General Education Degree (GED) preferred.
• Experience: One (1) year experience in transportation control.

Computer Skills:

Intermediate computer or tablet skills; intermediate Microsoft Office skills (Outlook, Excel, PowerPoint, Word); SAP.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.