Customer Support Representative

FIDELITONE; Elizabethton (TN); On-site; USD 20,000 - 28,000; Full time

Job summary

Fidelitone in Elizabethton, TN is seeking a Customer Support Representative to ensure customer satisfaction by providing timely, accurate, and friendly service via phone, Skype, and email systems. This full-time role is based in Elizabethton with hourly compensation and opportunities to handle scheduling and delivery coordination.

The role requires strong typing, MS Office proficiency, and excellent communication in a fast-paced environment. Flexibility to work different shifts is a plus.

Qualifications

• Typing and data entry with high accuracy.
• Experience in a fast-paced, customer-service environment.
• Warehouse management systems experience is a plus.

Responsibilities

• Handle inbound customer calls about delivery services, including billing, service, and scheduling.
• Place outbound calls to provide delivery times or set appointments.
• Communicate effectively to maintain positive customer relationships.
• Assist with order research and maintenance (ETA's, damages, cancellations, delivery issues, scheduling).
• Process orders and update internal databases and client systems.
• Support customers with scheduling, rescheduling, and returns.
• Conduct delivery surveys as required by the client.
• Perform other related duties as assigned.

Skills

Typing

MS Office

Attention to detail

Communication skills

Adaptability

Education

High school diploma or equivalent

Tools

MS Office (Excel, Outlook, Word)

Job description

Customer Support Representative

Department: Customer Service

Employment Type: Full Time

Location: Elizabethton, TN

Compensation: $17.25 / hour

Description

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.

ESSENTIAL FUNCTIONS

• Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
• Place outbound calls, following a script, to provide delivery times or set delivery appointments.
• Communicates effectively with customers to maintain positive relationships.
• Requires problem solving skills, while working within company provided guidelines.
• Handles order research and maintenance (eta's, damages, cancel requests, delivery issues, scheduling issues, etc.).
• Processes Orders, updating internal specialized database as well as client systems.
• Assists customers with scheduling, rescheduling delivery orders and return orders.
• Conducts delivery surveys as required from the client.
• Performs other related duties as assigned.

Required Skills

• Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.

Required Experience

• High school diploma or equivalent.
• Previous customer service/call center and (or) data entry experience preferred.
• Experience with warehouse management systems is helpful.