Store Customer Service Specialist (CSS) (This position is based in Knoxville, TN)

Hire East Idaho; Knoxville (TN); On-site; USD 24,000 - 30,000; Full time

Job summary

Hire East Idaho in Knoxville seeks a customer-oriented team member to manage in-store orders, assist with sales, and maintain stock and store cleanliness. You will log orders, locate items, and ensure correct data entry while providing friendly service.

The role requires strong multitasking, reliability, and the ability to lift up to 80 lbs, with flexible scheduling including month-end and some Saturdays.

Qualifications

• 10-key by touch.
• 30 wpm typing.
• Detailed work and organizational skills.
• Ability to work well with others.
• Be a team player.
• Ability to work independently and professionally.
• Written and verbal communication skills.
• Ability to work under stress.
• Ability to lift 80lbs. waist high on a regular basis.
• Pulling, stretching, bending and lifting for duration of shift.
• Ability to stand for duration of shift.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
• Communicate (hearing & speech) with individuals in person and by phone.
• Visually read reports, computer screen, etc.
• Ability to perform essential duties and responsibilities with efficiency and accuracy.

Responsibilities

• Takes customer orders accurately and courteously at store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures.
• Performs suggestive sales by recommending additional products or tools.
• Fills accurately over-the-counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer.
• Assists Coordinator with Cash Reconciliation
• Ensures desired number of products are on shelves by ordering and checking inventory levels.
• Keeps accurate counts of stock and supplies.
• Cleans and organizes the storage area, including sweeping, organizing pallets, tote breakdown, etc.
• Stores and organizes material on the shelves and surrounding areas.
• Accurately distributes materials to various locations.
• Removes damaged product from the product totes and move to Returns for further processing.
• Works in rack area and keeping the racks supplied at all times.
• Performs cleaning in store area as necessary, wiping down shelves, dusting, sweeping, rotating inventory, etc.
• Assists customers with questions as necessary.
• Performs other duties as assigned or needed.
• Assumes supervisory duties in the absence of the coordinator.
• Operates pallet jack and hand cart.
• Flexibility in schedule (all month ends and 3 Saturdays a month minimum.)

Skills

10-key by touch

30 wpm typing

Detail oriented

Team player

Work independently

Written and verbal communication

Stress management

Manual dexterity

Customer service

Job description

Requirements

• Takes customer orders accurately and courteously at store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures, etc.
• Performs suggestive sales by recommending additional products or tools (i.e., books, specials, etc.).
• Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
• Assists Coordinator with Cash Reconciliation
• Ensures desired number of products are on shelves by ordering and checking inventory levels.
• Keeps accurate counts of stock and supplies.
  
• Cleans and organizes the storage area, including sweeping, organizing pallets, tote breakdown, etc.
• Stores and organizes material on the shelves and surrounding areas.
• Accurately distributes materials to various locations.
• Removes damaged product from the product totes and move to Returns for further processing.
• Works in rack area and keeping the racks supplied at all times.
  
• Performs cleaning in store area as necessary, wiping down shelves, dusting, sweeping, rotating inventory, etc.
• Assists customers with questions as necessary.

Additional

• Performs other duties as assigned or needed.
• Assumes supervisory duties in the absence of the coordinator.
• Operates pallet jack and hand cart.
  
• Flexibility in schedule (all month ends and 3 Saturdays a month minimum.)

Qualifications

• 10-key by touch.
• 30 wpm typing.
• Detailed work and organizational skills.
• Ability to work well with others.
• Be a team player.
• Ability to work independently and professionally.
• Written and verbal communication skills.
• Ability to work under stress.
• Ability to lift 80lbs. waist high on a regular basis.
• Pulling stretching, bending and lifting for duration of shift.
• Ability to stand for duration of shift.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing. etc.
• Communicate (hearing & speech) w/ individuals in person and by phone.
• Visually read reports, computer screen, etc.
• Ability to perform essential duties and responsibilities with efficiency and accuracy.