Shipping & Billing Support Specialist

XPO Logistics, Inc.; Lawrenceville (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid holidays

401(k) match

Education assistance

Job summary

XPO Logistics, Inc. in Lawrenceville, GA is hiring a Customer Service Representative (Full-Time) to support shipments, billing and inquiries. You’ll handle customer questions, issue resolution and order documentation on a fast-paced dockside environment.

The role offers starting pay of $22.10 per hour, comprehensive benefits from day one, and opportunities for growth. A flexible schedule includes days, evenings, nights and weekends.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service

Typing

10-key

Microsoft Office

Shift flexibility

Job description

XPO Logistics, Inc. in Lawrenceville, GA is hiring a Customer Service Representative (Full-Time) to support shipments, billing and inquiries. You’ll handle customer questions, issue resolution and order documentation on a fast-paced dockside environment.

The role offers starting pay of $22.10 per hour, comprehensive benefits from day one, and opportunities for growth. A flexible schedule includes days, evenings, nights and weekends.