Logistics Customer Support Specialist — All Shifts

XPO Logistics, Inc.; Jessup (MD); On-site; USD 67,566,000 - 77,538,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Jessup, MD is hiring a full-time Customer Service Representative to handle inquiries, billing, and shipment tracing. The role requires 2 years of customer service experience, strong computer and 10-key skills, and proficiency with Microsoft Office.

Flexibility to work days, evenings, nights and weekends is needed to support operations in LTL. Pay is competitive with a stated hourly range and comprehensive benefits starting day one, including health, life and disability

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Microsoft Office

Shift flexibility

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Jessup, MD is hiring a full-time Customer Service Representative to handle inquiries, billing, and shipment tracing. The role requires 2 years of customer service experience, strong computer and 10-key skills, and proficiency with Microsoft Office.

Flexibility to work days, evenings, nights and weekends is needed to support operations in LTL. Pay is competitive with a stated hourly range and comprehensive benefits starting day one, including health, life and disability