Shipping & Billing Support Specialist

XPO Logistics Freight Inc.; Dayton (OH); On-site; USD 30,307 - 35,817; Full time

Job summary

XPO Logistics Freight Inc. in Dayton, OH is seeking a Customer Service Representative to support customers with shipments, billing questions, and documentation. You will handle inquiries and resolve issues on a day-to-day basis.

The role requires at least 2 years of customer service experience, strong computer and typing skills, and flexibility to work shifts including days, evenings, nights and weekends. Pay starts at 22.10 per hour, with benefits for those scheduled 30+ hours weekly.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short, and damaged freight and related documentation for customer resolution

Skills

Customer service experience

Typing & 10-key

Microsoft Office

Job description

XPO Logistics Freight Inc. in Dayton, OH is seeking a Customer Service Representative to support customers with shipments, billing questions, and documentation. You will handle inquiries and resolve issues on a day-to-day basis.

The role requires at least 2 years of customer service experience, strong computer and typing skills, and flexibility to work shifts including days, evenings, nights and weekends. Pay starts at 22.10 per hour, with benefits for those scheduled 30+ hours weekly.