Shipping & Billing Support Specialist

XPO; Carlisle (Cumberland County); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

13 days PTO first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring a Customer Service Representative in a role based on-site at our Carlisle location. You will support customers by handling shipments, quotes, tariffs, and billing while maintaining accurate documentation and providing timely resolution for inquiries.

The position requires prior customer service experience, strong computer and typing skills, and the ability to work diverse shifts (days, evenings, nights, weekends). Competitive benefits are included.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Computer skills

Shift flexibility

Tools

Microsoft Office

Job description

XPO is hiring a Customer Service Representative in a role based on-site at our Carlisle location. You will support customers by handling shipments, quotes, tariffs, and billing while maintaining accurate documentation and providing timely resolution for inquiries.

The position requires prior customer service experience, strong computer and typing skills, and the ability to work diverse shifts (days, evenings, nights, weekends). Competitive benefits are included.