Customer Service Pro – Day Shift, Full Benefits & PTO

XPO Logistics, Inc.; Knoxville (TN); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

13 days PTO in first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Knoxville seeks a Customer Service Representative for day shift to bill shipments, handle inquiries and support customers. You will resolve documentation errors, quote rates, and manage billing while performing clerical tasks; full health insurance on day one.

Must have 2 years in customer service, strong MS Office, typing/10-key and flexibility across days/evenings/nights/weekends. Join a team at a leading logistics provider and contribute to accurate billing and

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing & 10-key

MS Office

Shift flexibility

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Knoxville seeks a Customer Service Representative for day shift to bill shipments, handle inquiries and support customers. You will resolve documentation errors, quote rates, and manage billing while performing clerical tasks; full health insurance on day one.

Must have 2 years in customer service, strong MS Office, typing/10-key and flexibility across days/evenings/nights/weekends. Join a team at a leading logistics provider and contribute to accurate billing and