Shipping & Billing Customer Service Specialist (Evening)

XPO; Rock Island (IL); Sur place; USD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Benefits for 30+ hours/week

Résumé du poste

XPO is seeking a Customer Service Representative to support shipment billing and customer inquiries at our Rock Island location. You will handle tariff-based billing, resolve documentation issues, and assist customers with rate quotes, tracing shipments, and invoicing questions.

The role requires 2 years of experience, strong computer and typing skills, knowledge of Microsoft Office, and flexibility to work shifts including days, evenings, nights, and weekends.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsabilités

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Connaissances

Customer service experience

Typing

10-key skills

Computers

Outils

Microsoft Office

Description du poste

XPO is seeking a Customer Service Representative to support shipment billing and customer inquiries at our Rock Island location. You will handle tariff-based billing, resolve documentation issues, and assist customers with rate quotes, tracing shipments, and invoicing questions.

The role requires 2 years of experience, strong computer and typing skills, knowledge of Microsoft Office, and flexibility to work shifts including days, evenings, nights, and weekends.