Shipping & Account Coordinator

Grand Rapids Label Company; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Grand Rapids Label Company in Grand Rapids, MI is seeking an Account Coordinator to ensure customers know order status, manage daily shipments, and handle inquiries with timely updates.

You will collaborate across departments, cross-train in inventory management, forecasting, and production planning, and thrive in a fast-paced environment. This role emphasizes accuracy, proactive communication, and strong multitasking abilities.

Qualifications

• Experience in customer service in automotive planning or similar high-pressure roles.
• Strong communication and organizational skills.
• Ability to handle high email volume and phone communications.
• Proactive, detail-oriented and roll-up-your-sleeves attitude.
• Comfort with MS Office and basic computer applications.

Responsibilities

• Coordinate daily and weekly shipments and serve as the primary contact between Grand Rapids Label and business customers.
• Build customer relationships by understanding needs and escalating risks to Sales.
• Track and manage production orders and communicate delivery dates.
• Handle a high volume of emails and communications to support operations.
• Cross-train in inventory management and production planning for backup coverage.

Skills

Customer service

MS Office

Communication

Organizational skills

Prioritization

Problem solving

Tools

MS Excel

CRM software

Job description

Grand Rapids Label Company in Grand Rapids, MI is seeking an Account Coordinator to ensure customers know order status, manage daily shipments, and handle inquiries with timely updates.

You will collaborate across departments, cross-train in inventory management, forecasting, and production planning, and thrive in a fast-paced environment. This role emphasizes accuracy, proactive communication, and strong multitasking abilities.