Shipboard Shore Excursions Director

Socket.dev; Decatur (AL); On-site; USD 65,000 - 129,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k)

Covered travel, room and board, and on

Uniforms and training provided

Job summary

American Cruise Lines is seeking an Excursions Director for the upcoming 2026 season. You will manage all shore excursions, transfers, and vendor communications while representing our brand with guest-focused service on board. Expect long hours and high guest interaction as you craft memorable experiences across U.S. ports.

This full-time, exempt role requires a proactive leader with strong public speaking skills and a passion for guest satisfaction, aboard ships with a small-ship ambiance.

Qualifications

• Bachelor’s degree in hospitality, tourism, or event management preferred.
• Proficiency with Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential required.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Arrange, confirm and adjust shore excursions, explorations, adventures and transfers.
• Be well-versed in cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as representative and brand ambassador.
• Coordinate logistics with vendors and ground operators for timely service.
• Accommodate highly personalized guest requests.
• Present Excursion Briefings at cruise start.
• Communicate excursion changes to guests.
• Oversee excursion inventory and invoicing system.
• Manage launch boat operations with the Mate.
• Coordinate office inventory and materials for turnaround days.
• Inform crew of daily excursion offerings.
• Meet with cruise staff to review scheduling and plan timing.
• Promote onboard sales and brand loyalty program.

Skills

Public speaking

Time management

Guest engagement

Problem solving

Education

Bachelor’s degree in hospitality, tourism or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines is seeking an Excursions Director for the upcoming 2026 season. You will manage all shore excursions, transfers, and vendor communications while representing our brand with guest-focused service on board. Expect long hours and high guest interaction as you craft memorable experiences across U.S. ports.

This full-time, exempt role requires a proactive leader with strong public speaking skills and a passion for guest satisfaction, aboard ships with a small-ship ambiance.