Shipboard Excursions Director

Socket.dev; Jacksonville (FL); On-site; USD 65,000 - 111,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision

401(k) with match

Travel and lodging covered

Job summary

American Cruise Lines, the largest USA flagged cruise line, is seeking an Excursions Director to lead shore excursions, explorations and transfers aboard our ships for the 2026 season.

You will engage guests with energetic leadership, coordinate with local vendors and operators, manage excursion inventory and invoicing, and represent the brand at hotels and onboard events, ensuring exceptional guest satisfaction and a signature American experience.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

• Arrange, confirm and adjust all shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.

Skills

Public speaking

Time management

Guest engagement

Problem solving

Collaboration

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines, the largest USA flagged cruise line, is seeking an Excursions Director to lead shore excursions, explorations and transfers aboard our ships for the 2026 season.

You will engage guests with energetic leadership, coordinate with local vendors and operators, manage excursion inventory and invoicing, and represent the brand at hotels and onboard events, ensuring exceptional guest satisfaction and a signature American experience.