Shore Excursions Director

Socket.dev; Sault Ste. Marie (MI); On-site; USD 65,000 - 111,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Travel expenses covered

Job summary

American Cruise Lines in the United States is seeking an Excursions Director to lead shore excursions and transfers aboard our ships for the 2026 season. The role focuses on guest engagement, vendor coordination, and full responsibility for shore excursion operations and brand representation.

Essential duties include briefing guests, coordinating with external operators, and promoting onboard sales, with long hours and dynamic guest interactions at sea.

Qualifications

• Strong public speaking skills.
• Excellent time management and attention to detail.
• Enthusiasm, confidence, and a can-do attitude.

Responsibilities

• Arrange, confirm and adjust shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Promote on board sales and brand loyalty program.
• Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, and the evaluations of all shore excursions.

Skills

Public speaking

Time management

Education

Bachelor’s Degree in hospitality, tourism, or event management

TWIC

Microsoft Office Suite

Job description

American Cruise Lines in the United States is seeking an Excursions Director to lead shore excursions and transfers aboard our ships for the 2026 season. The role focuses on guest engagement, vendor coordination, and full responsibility for shore excursion operations and brand representation.

Essential duties include briefing guests, coordinating with external operators, and promoting onboard sales, with long hours and dynamic guest interactions at sea.