Shipboard Excursions Director: Guest Experience Leader

Socket.dev; Natchez (MS); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Travel and lodging covered

Job summary

American Cruise Lines seeks an Excursions Director to lead shore excursions, explorations, and transfers aboard our ships for the 2026 season.

Responsibilities include coordinating with vendors, briefing guests, and ensuring smooth operations with a strong emphasis on guest satisfaction and brand representation. The role requires long hours and a high level of guest interaction onboard a small-ship fleet.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

• Arrange, confirm and adjust all shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at every opportunity including meals and cocktail hour.
• Present a detailed Excursion Briefing to guests at the beginning of every cruise.
• Communicate excursion changes to guests confidently.
• Oversee excursion inventory and invoicing system; be fully responsible for system hardware.

Skills

Public speaking

Time management

Attention to detail

Customer service

Leadership

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines seeks an Excursions Director to lead shore excursions, explorations, and transfers aboard our ships for the 2026 season.

Responsibilities include coordinating with vendors, briefing guests, and ensuring smooth operations with a strong emphasis on guest satisfaction and brand representation. The role requires long hours and a high level of guest interaction onboard a small-ship fleet.