Shipboard IT Specialist: 24/7 Tech Support & Cybersecurity

Norwegian Cruise Line Holdings Ltd.

Miami (FL)

On-site

USD 70,000 - 90,000

Full time

7 hours ago

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Job summary

Norwegian Cruise Line Holdings Ltd. on board our ships seeks an IT operations professional to maintain and support shipboard systems under supervision. You will follow IT Run Books, log changes, and assist crew with IT needs.

Responsibilities include preventive and corrective maintenance of hardware, software, POS, HMS, and network devices; log tickets in IT systems; ensure SOX/compliance; provide 24/7 support for critical issues affecting revenue and guest experience.

Qualifications

Minimum 1 year of professional IT troubleshooting, diagnosing, and repair of hardware and software.
Intermediate to advanced English verbal and written communication.
Strong understanding of Windows OS, AD domains, and network concepts.

Responsibilities

Perform shipboard IT operations as detailed in Run Books and onboard documentation.
Log, report, and document all system changes and access controls per IT policy and SOX.
Provide onboard support and preventive maintenance for IT assets including workstations, POS, printers, scanners, and mobile devices.
Respond promptly to user requests per onboard IT schedule and priority.
Provide 24/7 support for critical issues impacting revenue, guest satisfaction, or ship operations.
Communicate status and changes to Systems Manager and Assistant Systems Manager.