IT Systems & Shipboard Support Specialist

UnCruise Adventures; Seattle, Northern (WA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Cruise benefit

Health & Wellness

401k

Holidays

Volunteer time off

Eco-Commute

Free parking

Job summary

UnCruise Adventures in Seattle, WA seeks an IT Support Specialist to deliver frontline technical support for office staff and shipboard crew. You’ll manage the helpdesk, support desktops, laptops and mobile devices, assist with hardware and software installations, and help maintain shipboard networks.

This full-time, year-round role requires proactive communication, reliable follow-through, and the ability to work on-call.

Qualifications

• Associate degree in IT or related field preferred; equivalent work experience accepted.
• 2+ years of help desk or IT support experience, including remote user support.
• Proficient in diagnosing and resolving issues with Windows-based desktops, laptops, and printers.
• Hands-on experience with Microsoft Intune, Entra, Microsoft 365, and networked environments.
• Familiarity with Salesforce, Business Central, Snipe-IT, ConnectWise, and Jira preferred.
• Experience supporting and maintaining small- to mid-sized office and vessel networks; familiarity with Unifi ecosystem a plus.
• Demonstrated ability to manage deadlines and keep others informed of progress or delays.
• Strong written and verbal communication skills - especially in updating team members and leadership.

Responsibilities

• Manage and triage the internal IT support ticketing system, ensuring timely resolution of requests and communicating progress regularly.
• Provide first-level support for desktop, laptop, and mobile devices used by office staff and remote crew.
• Assist with setup, configuration, and installation of new hardware and software across the organization.
• Troubleshoot user access, printer issues, network connectivity, and operating system errors.
• Maintain inventory of all IT assets and assist with hardware procurement and reconciliation.
• Support the setup and maintenance of shipboard networks and onboard systems as needed.
• Provide user support for business-critical applications such as Salesforce, Microsoft 365, Business Central.
• Participate in on-call rotation and provide after-hours support when needed.
• Document common issues and resolution steps; contribute to an internal knowledge base.
• Coordinate with external vendors and internal stakeholders for IT-related projects and support.
• Support IT-led projects and system rollouts in a hands-on capacity.
• Assist with technical installation and maintenance of office and vessel hardware.
• Communicate proactively with your manager and stakeholders - especially when timelines shift or blockers arise.

Skills

Help desk

Remote support

Windows troubleshooting

Microsoft Intune

Entra

Microsoft 365

Salesforce

Business Central

Jira

Networking basics

Documentation

Communication

Time management

Education

Associate degree in IT or related field

Tools

Salesforce

Business Central

Snipe-IT

ConnectWise

Jira

Unifi

Job description

UnCruise Adventures in Seattle, WA seeks an IT Support Specialist to deliver frontline technical support for office staff and shipboard crew. You’ll manage the helpdesk, support desktops, laptops and mobile devices, assist with hardware and software installations, and help maintain shipboard networks.

This full-time, year-round role requires proactive communication, reliable follow-through, and the ability to work on-call.