Shipboard Hotel General Manager: Guest Experience Leader

American Cruise Lines; Mobile (AL); On-site; USD 111,000 - 185,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Travel provided

Room and board

Job summary

American Cruise Lines, the largest USA flagged cruise line, seeks a Hotel General Manager to lead hotel operations on board its ships for the 2027 season. You will oversee guest services, housekeeping, dining, and beverage operations, and supervise the hotel management team to ensure superior guest satisfaction.

The role requires managing shipboard staff, maintaining service standards, and coordinating with the Executive Chef and department heads to deliver a premium guest experience while

Qualifications

• 3+ years of hotel or food and beverage management experience.
• Proficiency in Microsoft Office Suite applications.
• Willing to live and work aboard the ship.
• Optimism and a hardworking drive to succeed.
• Cruise industry experience not required.

Responsibilities

• Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, and other hotel staff.
• Ensure adherence to service standards, menus, recipes, and procedures across dining, culinary, and housekeeping.
• Oversee hotel operations, inventory management, and crew scheduling on board.
• Lead shipboard team toward achieving weekly sales goals and guest satisfaction metrics.
• Complete daily ship inspections and coordinate with the Executive Chef on food and hotel supplies.

Skills

Hotel management

Food & beverage

Crew leadership

MS Office

Education

Bachelor’s in business

Job description

American Cruise Lines, the largest USA flagged cruise line, seeks a Hotel General Manager to lead hotel operations on board its ships for the 2027 season. You will oversee guest services, housekeeping, dining, and beverage operations, and supervise the hotel management team to ensure superior guest satisfaction.

The role requires managing shipboard staff, maintaining service standards, and coordinating with the Executive Chef and department heads to deliver a premium guest experience while