Shipboard Hotel General Manager — Guest Experience Leader

American Cruise Lines; Dubuque (IA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision, 401(k) with-m{

Job summary

American Cruise Lines, the largest USA flagged cruise line operating in the United States, seeks a Hotel General Manager to lead shipboard hospitality for the 2026 season.

You will oversee hotel operations, dining, housekeeping, guest services, and training, ensuring service excellence and memorable experiences for guests and crew while upholding company standards. The role requires on-board living and a flexible schedule.

Qualifications

• 3+ years in hotel or food and beverage management.
• Bachelor’s degree in business or hospitality preferred.
• Willing to live and work aboard the ship.

Responsibilities

• Supervise hotel management team and staff.
• Maintain service standards and guest satisfaction.
• Oversee dining, housekeeping, guest services, and excursions.
• Manage inventories, budgets, and reporting to home office.
• Lead safety, training, and crew development.

Skills

Hotel management

Guest service leadership

Team leadership

Operational excellence

MS Office

Education

Bachelor's degree in business or hospitality management

Tools

Microsoft Office Suite

Job description

American Cruise Lines, the largest USA flagged cruise line operating in the United States, seeks a Hotel General Manager to lead shipboard hospitality for the 2026 season.

You will oversee hotel operations, dining, housekeeping, guest services, and training, ensuring service excellence and memorable experiences for guests and crew while upholding company standards. The role requires on-board living and a flexible schedule.