Shift Team Lead - Café Ops & Guest Experience

Dunkin' Donuts; Pottstown (Montgomery County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members during their shifts, ensuring operational Brand standards and delivering a friendly guest experience.

You will set goals, assign tasks, motivate the team, celebrate successes, and provide timely feedback while upholding safety, sanitation, and product quality.

This role emphasizes teamwork, guest satisfaction, service speed, and consistent performance in a fast-paced cafe environment across our Dunkin' franchise.

Qualifications

• Previous experience working in a cafe or quick service restaurant preferred
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment

Responsibilities

• Coaching Crew Members throughout shift to execute Brand standards and deliver great guest experience
• Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback
• Provide excellent guest satisfaction, service speed, and product quality

Job description

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members during their shifts, ensuring operational Brand standards and delivering a friendly guest experience.

You will set goals, assign tasks, motivate the team, celebrate successes, and provide timely feedback while upholding safety, sanitation, and product quality.

This role emphasizes teamwork, guest satisfaction, service speed, and consistent performance in a fast-paced cafe environment across our Dunkin' franchise.