Shift Lead & Team Coach - Fast-Paced Ops & Guest Service

Dunkin' Donuts; Elkins, Northern (WV, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach restaurant team members during a shift, ensuring Brand standards and great guest service are delivered. You will set goals, assign duties, and provide timely feedback to help the team perform at their best.

Under the supervision of the Restaurant Manager, you will help meet operational goals, enforce food safety, manage inventory and scheduling, and oversee cash handling while maintaining a fast-paced, guest‑focussed team environment.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals, and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Fluent English

Basic computer skills

Leadership experience

Job description

Dunkin' Donuts is seeking a Shift Leader to coach restaurant team members during a shift, ensuring Brand standards and great guest service are delivered. You will set goals, assign duties, and provide timely feedback to help the team perform at their best.

Under the supervision of the Restaurant Manager, you will help meet operational goals, enforce food safety, manage inventory and scheduling, and oversee cash handling while maintaining a fast-paced, guest‑focussed team environment.