Shift Supervisor - Troost

R365hire; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

R365hire is seeking a proactive Shift Supervisor to oversee daily operations during designated shifts, lead staff, and ensure smooth guest service. This role focuses on coordinating front and back of house to deliver high-quality experiences in a fast-paced setting.

The ideal candidate will have supervisory experience in food and beverage, strong leadership and communication skills, and the ability to manage staffing levels while upholding health and safety standards.

Qualifications

• Supervisory or leadership experience in food & beverage.
• Strong customer service and communication skills.
• Ability to resolve issues quickly and maintain service standards.
• Knowledge of health and safety practices and regulations.

Responsibilities

• Oversee shift operations and coordinate front and back of house.
• Direct staff activities, manage performance, and adjust staffing as needed.
• Handle customer service issues promptly to ensure guest satisfaction.
• Enforce sanitation and safety regulations; conduct regular checks.
• Manage cash operations and prepare reports on shift activities.

Skills

Leadership

Customer service

Communication

Problem-solving

Staff supervision

Flexibility

Tools

POS systems

Job description

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Position Overview

We are seeking a proactive Shift Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.