Shift Supervisor - Trauma-Informed Residential Youth

Key Program, Inc.; Springfield (MA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement savings

Paid time off

Tuition assistance

Referral bonus

Job summary

The Key Program, Inc. is seeking a Shift Supervisor to manage daily operations at one of our Springfield Residential Group Homes, serving teens aged 10-17. The role involves on-site supervision, coordinating staff schedules, and ensuring trauma-informed care.

Applicants should have 1–3 years in residential care, leadership experience, and a valid driver’s license. The position offers competitive pay, benefits, and opportunities for professional development.

Qualifications

• A bachelor’s degree is preferred, preferably in a human service-related field.
• 1-3 years' residential program care experience is required.
• Prior supervisory experience is preferred.
• Must be at least 21 years of age and have a valid driver’s license and legally registered and insured vehicle for work use.

Responsibilities

• The Shift Supervisor provides on-site management assistance during their shift in program administration, client and family services, and staff training.
• Coordinate program services, activities, and schedules.
• Ensure adherence to agency and program policies.
• Assist the clinical and supervisory team with case management responsibilities for youth and families.
• Lead shift and coordinate daily program activities and assign responsibilities to staff.
• Ensure clients receive quality services that comply with standards and regulations.

Skills

Supervisory experience

Team leadership

Communication skills

Crisis intervention training

Education

Bachelor’s degree preferred, human services

Job description

The Key Program, Inc. is seeking a Shift Supervisor to manage daily operations at one of our Springfield Residential Group Homes, serving teens aged 10-17. The role involves on-site supervision, coordinating staff schedules, and ensuring trauma-informed care.

Applicants should have 1–3 years in residential care, leadership experience, and a valid driver’s license. The position offers competitive pay, benefits, and opportunities for professional development.