Shift Supervisor, Springfield, MA

Key Program, Inc.; Springfield (MA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement savings

Paid time off

Tuition assistance

Referral bonus

Job summary

The Key Program, Inc. is seeking a Shift Supervisor to manage daily operations at one of our Springfield Residential Group Homes, serving teens aged 10-17. The role involves on-site supervision, coordinating staff schedules, and ensuring trauma-informed care.

Applicants should have 1–3 years in residential care, leadership experience, and a valid driver’s license. The position offers competitive pay, benefits, and opportunities for professional development.

Qualifications

• A bachelor’s degree is preferred, preferably in a human service-related field.
• 1-3 years' residential program care experience is required.
• Prior supervisory experience is preferred.
• Must be at least 21 years of age and have a valid driver’s license and legally registered and insured vehicle for work use.

Responsibilities

• The Shift Supervisor provides on-site management assistance during their shift in program administration, client and family services, and staff training.
• Coordinate program services, activities, and schedules.
• Ensure adherence to agency and program policies.
• Assist the clinical and supervisory team with case management responsibilities for youth and families.
• Lead shift and coordinate daily program activities and assign responsibilities to staff.
• Ensure clients receive quality services that comply with standards and regulations.

Skills

Supervisory experience

Team leadership

Communication skills

Crisis intervention training

Education

Bachelor’s degree preferred, human services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Shift Supervisor, Springfield, MA

Admin Support 530 FT Full-Time Springfield, MA, US 1 Attachments

The Key Program is currently seeking a Shift Supervisor for one of our Springfield Residential Group Homes. The program serves 9 clients from 10-17 years old. The schedule will include a variety of nights, weekends, and holidays. Join a dedicated team of supervisors, clinicians, and direct care staff to maintain a trauma-sensitive, structured, and therapeutic environment where teens can thrive. Be a part of an organization that values employee well-being and promotes a positive work/life culture.

Wage: Competitive hourly wage: $25.25

Additional compensation is provided for bilingual skills and our generous employee referral bonus program.

Insurance: (See attachment for contribution details)

• Key offers Blue Cross Blue Shield Blue Benefits covering over 90% of medical premiums and 70% for dental premiums with low deductibles and co-pays.

Professional Development: (See attachment for details)

• Tuition assistance is available for degree or certification programs. Scholarship opportunities are provided for clinical-related graduate programs.
• Key is an internship placement site where employees can fulfill internship requirements for college credit.
• Intensive training, professional development and opportunities for advancement are available.

Self-Care and Paid Time Off Benefits:(See attachment for details)

• 3 weeks/vacation, 2 weeks/sick time, 3 days/personal, 3 days/bereavement and 12 paid holidays for Full-time staff.
• Free, confidentialemployee assistance program for employees and adult household members for support with mental and physical health, financial, family, legal, parenting and other concerns.

Other:

• Reimbursement equivalent to IRS rate for work-related travel.
• 403(b) retirement savings account (tax-deferred).

Qualifications:

• A bachelor’s degree is preferred, preferably in a human service-related field.
• 1-3 years' residential program care experience is required.
• Prior supervisory experience is preferred.
• Must be at least 21 years of age and have a valid driver's license and legally registered and insured vehicle for work use.

And

• Commitment to participate in required trainings and certifications in FA/CPR/AED, MA Medication Administration Program (MAP) and Crisis Prevention Institute (CPI) Crisis Intervention.

Responsibilities:

The Shift Supervisor provides on-site management assistance during their shift in the areas of program administration, client and family services, and staff training:

• Program administration – coordinate program services, activities, and schedules.
• Personnel administration - ensuring adherence to agency and program policies.
• Assist the clinical and supervisory team with case management responsibilities with our children/ youth and families.
• Lead shift and coordinate daily program activities and assign responsibilities to case worker staff.
• Help to ensure clients receive quality services that comply with standards and regulations.
• Develop positive working relationships with funding sources and all other collaterals.
• Promote family-centered and strength-based philosophies within the program.
• Staff training and development- assist case workers in their assessment and treatment of clients.
• Ensures adherence to safety procedures.
• Provide crisis intervention and behavioral management in accordance with Key policy.
• Coordinate and assist in conducting client intakes during nights and weekends.
• Ensure appropriate youth to staff ratio coverage and provide direct support coverage if necessary.
• Monitor and implement safety and security policies and procedures.
• Respond to behavioral health and programmatic issues and triage with clinical and administrative staff.
• Participate in the regional on-call system.

The Key Program is a private, non-profit human services agency whose mission is to support children, families, and emerging adults through trauma-informed, culturally grounded services that strengthen resilience, foster belonging, deepen community connections, and build a foundation for lasting well-being. Key works in conjunction with the MA DCF, RI DCYF and NH DCYF and is an agency provider of community-based services, residential treatment programming, and outpatient mental/behavioral health services.

Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve. All qualified applicants will receive consideration for employment without regard to their race or color, religion, sex, sexual orientation, gender identity or expression, disability, age, country of ancestral origin, or veteran status.