Shift Supervisor – Nights & Weekends, Residential Youth Care

The Key Program, Inc; Springfield (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Vacation time

Sick leave

Personal time

Bereavement leave

Paid holidays

Employee assistance program

Tuition assistance

403(b) retirement savings

Job summary

The Key Program, Inc. is seeking a Shift Supervisor in Springfield, MA for our residential group home serving teens ages 10–17.

The role includes on-site management across program administration, client services, and staff training, with a schedule that includes nights, weekends, and holidays. We offer competitive pay ($25.25/hour) plus overtime for bilingual skills and an employee referral program, plus extensive benefits, tuition support, and development opportunities.

Qualifications

• A bachelor’s degree is preferred, preferably in a human service-related field.
• 1-3 years' residential program care experience is required.
• Prior supervisory experience is preferred.
• Must be at least 21 years of age and have a valid driver's license and legally registered and insured vehicle for work use.
• Commitment to participate in required trainings and certifications in FA/CPR/AED, MA Medication Administration Program (MAP) and Crisis Prevention Institute (CPI) Crisis Intervention.

Responsibilities

• The Shift Supervisor provides on-site management during their shift in program administration, client/family services, and staff training.
• Coordinate program services, activities, and schedules.
• Ensure adherence to agency and program policies by personnel.
• Assist clinical and supervisory teams with case management for children/youth and families.
• Lead shift, coordinate daily activities, and assign responsibilities to staff.
• Ensure clients receive quality services meeting standards and regulations.
• Develop positive relationships with funding sources and other stakeholders.
• Promote family-centered, strength-based approaches within the program.
• Support staff training and development, and assist in assessments and treatment.
• Ensure safety procedures are followed and provide crisis intervention as needed.
• Coordinate client intakes during nights and weekends.
• Maintain appropriate youth-to-staff ratios and provide direct support when necessary.

Skills

Bachelor's degree

Residential care experience

Supervisory experience

Valid driver’s license

Education

Bachelor's degree

Job description

The Key Program, Inc. is seeking a Shift Supervisor in Springfield, MA for our residential group home serving teens ages 10–17.

The role includes on-site management across program administration, client services, and staff training, with a schedule that includes nights, weekends, and holidays. We offer competitive pay ($25.25/hour) plus overtime for bilingual skills and an employee referral program, plus extensive benefits, tuition support, and development opportunities.