Residential Youth Program Supervisor – Trauma-Informed Leader

The Key Program, Inc; Greenfield (MA); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Paid vacation and holidays

Paid sick and personal time

Retirement program

Job summary

The Key Program, Inc. in Greenfield, MA seeks a Program Supervisor to oversee a residential program serving youth ages 12–17.

The role involves managing daily operations, ensuring quality services, and maintaining strong collaborations with funding sources and clinical teams. Qualified candidates hold a bachelor’s in a human service field, with 1–3 years supervisory experience; a Master’s degree and prior DEEC licensing experience are preferred.

Qualifications

• Bachelor's degree in a human service-related field is required.
• 1–3 years of supervisory experience in a residential setting.
• Master’s degree and prior DEEC licensing experience preferred.
• Candidates must be 21+ and have a valid driver’s license and insured car.

Responsibilities

• Manage daily program operations.
• Ensure services meet contractual requirements.
• Develop and maintain relationships with funding sources and collateral services.
• Promote family-centered and strength-based approaches.
• Collaborate with clinicians to ensure licensing standards are met.
• Orient, train and supervise program staff.
• Prepare staff schedules.
• Participate in on-call and back-up coverage, including nights/weekends.

Skills

Supervisory experience

Leadership

Communication

Trauma-informed care

Education

Bachelor's degree in human services

Master’s degree (preferred)

Job description

The Key Program, Inc. in Greenfield, MA seeks a Program Supervisor to oversee a residential program serving youth ages 12–17.

The role involves managing daily operations, ensuring quality services, and maintaining strong collaborations with funding sources and clinical teams. Qualified candidates hold a bachelor’s in a human service field, with 1–3 years supervisory experience; a Master’s degree and prior DEEC licensing experience are preferred.