Shift Supervisor — Restaurant Operations & Service

Papa John's International; Northwood (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Papa John’s International is seeking a shift supervisor to oversee daily restaurant operations, ensuring quality products and excellent customer service while driving profitability.

Responsibilities include supervising team members, training staff, and maintaining safety and cleanliness. This hourly, non-exempt role requires flexibility for nights and weekends, with a focus on teamwork and customer satisfaction.

Qualifications

• High School diploma or GED is required.
• Successful and stable employment history is required.
• Experience demonstrating strong operations skills and customer service is expected.

Responsibilities

• Supervise shifts and manage restaurant operations to ensure high-quality products and customer service.
• Respond promptly to customer concerns and relay feedback to improve operations and loyalty.
• Contribute to sales goals by promoting friendly service and training team members.
• Manage cash handling, inventory levels, and asset maintenance to minimize loss and ensure safety.

Skills

Cash management skills

Education

High School diploma or GED

Successful and stable employment history

Job description

Papa John’s International is seeking a shift supervisor to oversee daily restaurant operations, ensuring quality products and excellent customer service while driving profitability.

Responsibilities include supervising team members, training staff, and maintaining safety and cleanliness. This hourly, non-exempt role requires flexibility for nights and weekends, with a focus on teamwork and customer satisfaction.