Assistant Restaurant Manager: People & Guest Experience

Tim Hortons; Livonia (IN); On-site; USD 34,000 - 46,000; Full time

Job summary

Tim Hortons is seeking an Assistant Restaurant Manager to help operate a Tim Hortons restaurant, supporting people, product, cleanliness and guest experience. You will assist in managing scheduling, safety, and daily operations to reach targets and ensure profitability.

The role emphasizes leadership, training and development, and collaboration with the Restaurant Manager to sustain high standards and a positive guest experience across shifts.

Qualifications

• Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
• Provides ongoing performance feedback and conducts and records regular performance reviews
• Assists the Restaurant Manager in building the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level
• Communicates with all shifts on day to day operations and critical areas of focus
• Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety

Responsibilities

• Assists in planning budgets, maximizing profits and achieving sales targets.
• Responsible for daily cash procedures and assists with financial reporting
• Assists with ordering of supplies and overall building maintenance and cleanliness
• Ensures guest experience standards and safety compliance
• Resolves guest complaints and supports incentive programs
• Manages team member scheduling and coverage
• Supports the Manager to present a unified front to staff

Job description

Tim Hortons is seeking an Assistant Restaurant Manager to help operate a Tim Hortons restaurant, supporting people, product, cleanliness and guest experience. You will assist in managing scheduling, safety, and daily operations to reach targets and ensure profitability.

The role emphasizes leadership, training and development, and collaboration with the Restaurant Manager to sustain high standards and a positive guest experience across shifts.