Shift Supervisor Management Trainee

CVS Health; Sterling (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Sterling, Illinois. This entry-level position prepares employees for supervisory roles by developing essential management skills and customer service excellence. Trainees will work closely with store management and support daily operations, ensuring a high level of service and performance in their CVS/pharmacy locations.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Flexibility to work early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and promote CVS customer service culture.
• Lead staff when no manager is onsite and manage store operations.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed to develop supervisory skills, completing basic training, and understanding key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support store management in driving store performance and customer loyalty. When no manager is onsite, the supervisor leads the staff, ensures smooth store operations, and manages opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store crew through assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture: greet, offer help, thank customers
• Handle customer relations issues per company policy
• Maintain customer confidentiality

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is required.

The pay range reflects the base hourly rate or full-time salary, depending on the position, experience, education, and location.

About CVS Health

Our purpose is to help people on their path to better health through health services, plans, and community pharmacies—making care more affordable, accessible, simple, and seamless.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and employment eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available.