Shift Supervisor Management Trainee

CVS Health; Rockland (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position involves managing store operations and ensuring excellent customer service. Candidates should have a high school diploma, retail experience, strong communication skills, and the ability to work flexible hours.

Qualifications

• Retail experience is preferred.
• Flexibility to work early mornings, nights, weekends, and overtime as needed.

Responsibilities

• Supervise store crew activities and assign tasks.
• Assist customers with questions and complaints.
• Promote CVS customer service culture.

Skills

Analytical skills

Communication skills

Customer service orientation

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key business aspects like customer loyalty and CVS/pharmacy culture.

Upon successful completion of the training, trainees are considered for promotion to open supervisory positions. These roles support store management by driving store performance and ensuring smooth operations when managers are not present. Responsibilities include leading staff, managing store procedures, and maintaining excellent customer service.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store crew activities, assign tasks, and follow up
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions and complaints
• Promote CVS customer service culture (greeting, offering help, thanking)
• Handle customer relations issues per company policy
• Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent, retail experience, strong deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, nights, weekends, and overtime as needed.

This pay range reflects the base hourly rate or salary; actual compensation depends on experience, education, location, and other factors.

About the company

CVS Health is committed to helping people on their path to better health through innovative health services, plans, and community pharmacy programs. We aim to make quality care accessible, affordable, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and veterans. For assistance, contact [e-mail] or 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. An Automated Employment Decision Tool will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available.