Shift Supervisor Management Trainee

CVS Health; Richland (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare, CVS Health, is seeking a Shift Supervisor Trainee in Richland, Mississippi. This entry-level position will develop your supervisory skills and prepare you for higher management roles, focusing on customer service, staff supervision, and operational excellence. Candidates must possess a high school diploma and retail experience.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Flexibility to work various shifts, including weekends and overtime.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions, problems, and complaints.
• Lead the store staff when management is not onsite.

Skills

Communication

Analytical Skills

Customer Service

Deductive Reasoning

Education

High School Diploma or Equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management in driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy and ensure positive shopping experiences
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Additional Information:

The pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through accessible, affordable, and seamless health services, plans, and community pharmacy care.

Notice

We are an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An AEDT will score your skills and responses. For NYC applicants, alternative processes or accommodations are available.