Shift Supervisor Management Trainee

CVS Health; Voorhees Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for higher supervisory roles. This entry-level position involves developing management skills, ensuring excellent customer service, and overseeing store operations. Ideal candidates will have retail experience and strong communication skills, along with a commitment to customer satisfaction.

Qualifications

• Retail experience preferred.
• Flexibility to work early mornings, overnights, weekends, and overtime as needed.

Responsibilities

• Supervise store crew through assigning and directing activities.
• Assist customers with questions, problems, and complaints.
• Oversee store operations in manager's absence.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns key business aspects like building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training, trainees are considered for promotion to open supervisory positions. These roles support the store management team by driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (Greet, offer help, thank)
   • Handle customer relations issues per company policy and promote positive shopping experiences
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Additional Information:

The pay range reflects the base hourly rate or full-time salary, with actual offers based on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy efforts, making quality care accessible and affordable.

Notice

Talentify is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of work eligibility. An Automated Employment Decision Tool will score skills and responses. For NYC applicants, alternative processes or accommodations are available.