Shift Supervisor Management Trainee

CVS Health; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to develop management skills and prepare for supervisory roles. The position involves overseeing store operations, enhancing customer service, and interacting with staff. Successful candidates will gain valuable experience in a dynamic retail environment, paving the way for future advancement.

Qualifications

• Retail experience required.
• Advanced communication skills and flexibility for various shifts essential.

Responsibilities

• Assist store management by supervising activities and staff.
• Ensure excellent customer service and handle relations issues.
• Lead staff when no manager is present, completing operational tasks.

Skills

Analytical skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop management skills, completes training on store operations, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support the store management team by driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store activities by assigning, directing, and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Requirements include a high school diploma or equivalent. Candidates should have retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime as needed is essential.

Additional Information:

The pay range reflects the base hourly rate or annual salary, depending on the position. Actual compensation will depend on experience, education, location, and other factors.

About CVS Health

Our purpose is to help people on their path to better health through health services, plans, and community pharmacy. We aim to make quality care affordable, accessible, simple, and seamless, supporting wellness in body, mind, and spirit.

Notice

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities or veterans. Contact [e-mail] or 407-000-0000 for assistance. Federal law requires new hires to complete Form I-9 and provide proof of work eligibility. An AEDT will score your skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.