Shift Supervisor Management Trainee

CVS Health; Greenville (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee to prepare for higher supervisory roles. This entry-level position involves managing staff, driving store performance, and ensuring outstanding customer service. Candidates must possess a high school diploma, retail experience, and strong communication skills, with flexibility for various shifts.

Qualifications

• Retail experience required.
• Deductive reasoning skills needed.
• Ability to work flexible hours, including early mornings and weekends.

Responsibilities

• Supervise staff by assigning and directing daily activities.
• Assist customers with questions and handle complaints.
• Lead store staff when no manager is onsite.

Skills

Analytical skills

Advanced communication skills

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic operations and management training, and learns about key aspects of the business, including building customer loyalty through excellent service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisor positions. These leadership roles support the store management team by driving store performance and enhancing customer loyalty through exceptional service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and manages opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise staff by assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy
• Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Additional information includes salary details, company background emphasizing health and wellness, and equal opportunity employment notices with accommodations and legal compliance information.