Shift Supervisor Management Trainee

CVS Health; Quincy (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the health sector seeks a Shift Supervisor Trainee to develop supervisory skills through a comprehensive training program. This entry-level position prepares candidates for roles such as Operations Supervisor and involves key responsibilities in management and customer service, contributing to improved store performance and customer loyalty.

Qualifications

• Retail experience required.
• Ability to work various shifts, including weekends and overtime.
• Advanced communication skills emphasized.

Responsibilities

• Supervise store staff, manage store operations when no manager is present.
• Assist customers with questions and ensure a positive experience.
• Promote CVS customer service culture.

Skills

Communication

Customer Service

Analytical Skills

Deductive Reasoning

Education

High School Diploma or Equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open supervisory positions. These roles support the store management team in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities through assigning, directing, and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy to ensure positive shopping experiences
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work various shifts including early mornings, overnights, weekends, and overtime as needed.

Additional Information:

This pay range reflects the base hourly rate or salary; actual offers depend on experience, education, location, and other factors.

About CVS Health

Our purpose is to help people on their path to better health through health services, plans, and community pharmacists, pioneering a comprehensive approach to total health, making quality care accessible, affordable, and seamless.

Notice

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