Shift Supervisor Management Trainee

CVS Health; Bloomington (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

CVS Health cherche un Shift Supervisor Trainee pour un rôle d'entrée de gamme, visant à former les employés pour des postes de supervision supérieurs. Les responsabilités incluent la supervision de l'équipe du magasin, l'assistance à la clientèle, et la garantie d'opérations fluides lors des horaires de gestion. Ce poste offre une opportunité de développer des compétences en gestion dans un environnement dynamique, axé sur le service à la clientèle.

Qualifications

• Minimum requis: diplôme de lycée ou équivalent.
• Flexibilité pour travailler tôt le matin, de nuit, le week-end et en heures supplémentaires exigée.

Responsibilities

• Superviser les activités de l'équipage du magasin et gérer le service à la clientèle.
• Assister les clients avec des questions et problèmes, promouvoir la culture de service à la clientèle CVS.
• En l'absence d'un manager, mener le personnel du magasin.

Skills

Communication

Service à la clientèle

Raisonnement déductif

Compétences analytiques

Compétence informatique

Education

Diplôme de lycée ou équivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These roles support store management in driving store performance and fostering customer loyalty through excellent service. In the absence of a manager, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities through assigning, directing, and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (Greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent. Additional preferred qualifications are retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is also required.

About the company

At CVS Health, our purpose is to help people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care more affordable, accessible, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and employment eligibility. An Automated Employment Decision Tool scores job-related skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.