Shift Supervisor Management Trainee

CVS Health; Greencastle (Franklin County); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee to prepare for supervisory roles, focusing on customer service, management training, and team leadership. Successful completion leads to advancement opportunities, emphasizing communication skills and customer loyalty within a dynamic retail environment. Flexibility is crucial for this entry-level position, with training aimed at ensuring smooth operations and exceptional service.

Qualifications

• Preferred retail experience.
• Ability to work flexible hours including mornings and weekends.
• Strong customer service skills.

Responsibilities

• Supervise store staff and ensure effective operations.
• Assist customers with questions and promote CVS service culture.
• Oversee opening and closing procedures when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management and operations training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support the store management team in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff.
   • Supervise store staff by assigning, directing, and following up on activities.
   • Communicate effectively with management and staff.
2. Customer Service
   • Assist customers with questions, problems, and complaints.
   • Promote CVS customer service culture (greet, offer help, thank).
   • Handle customer relations issues per company policy to ensure a positive shopping experience.
   • Maintain customer/patient confidentiality.

Minimum requirements include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed, is essential.

The pay range reflects the base hourly or annual salary, with actual offers depending on experience, education, location, and other factors.

About the company

CVS Health is committed to helping people achieve better health through innovative health services, plans, and community pharmacy programs. Our goal is to make quality care affordable, accessible, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. Contact [e-mail] or call 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.