Shift Supervisor Management Trainee

CVS Health; Pollock Pines (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

CVS Health is seeking an entry-level Shift Supervisor Trainee in Pollock Pines, California. This position aims to develop supervisory skills through management training and customer service excellence. The role includes overseeing store operations, enhancing customer loyalty, and ensuring efficient service delivery. Applicants must have a high school diploma and retail experience, with flexibility for varied shifts.

Qualifications

• Retail experience preferred.
• Flexibility to work various shifts.
• Advanced communication skills required.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and complaints.
• Lead store staff in absence of a manager.

Skills

Analytical skills

Communication

Customer service

Deductive reasoning

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These roles support store management in driving store performance and enhancing customer loyalty through excellent service. In the absence of a manager, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy and foster positive shopping experiences
   • Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Additional requirements include retail experience, deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work various shifts including early mornings, overnights, weekends, and overtime as needed.

About the company

At CVS Health, our purpose is helping people on their path to better health through innovative health services, plans, and community pharmacy. We aim to make quality care more affordable, accessible, simple, and seamless, supporting people in staying well in body, mind, and spirit.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.