Shift Supervisor Management Trainee

CVS Health; Hagerstown (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join CVS Health as a Shift Supervisor Trainee, a position designed to prepare you for future supervisory roles. This entry-level opportunity involves training in management responsibilities, handling customer service issues, and supporting store operations. With a focus on developing leadership skills, this role offers potential for promotion into management positions upon successful completion of training.

Qualifications

• Retail experience preferred.
• Flexibility for various shifts is required.

Responsibilities

• Supervise store staff and manage store operations.
• Assist customers with questions and promote CVS customer service culture.

Skills

Analytical skills

Communication skills

Customer Service

Deductive reasoning

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed to develop supervisory skills, completing basic management and operations training, and understanding key business aspects like customer loyalty and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support store management in executing store operations and enhancing customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store staff through assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime is required.

The pay range reflects the base hourly rate or salary for the position, with actual offers depending on experience, education, location, and other factors.

About the company

CVS Health is committed to helping people achieve better health through accessible, affordable, and seamless health services, plans, and community pharmacy offerings.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for qualified applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An AEDT will score skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.