Shift Supervisor Management Trainee

CVS Health; Fletcher (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee for its Fletcher, NC location. This entry-level role involves management training and customer service responsibilities, preparing candidates for higher supervisory positions. Successful completion of the training may lead to promotion opportunities within CVS Health.

Qualifications

• High school diploma required.
• Retail experience preferred.
• Ability to work flexible hours including early mornings and weekends.

Responsibilities

• Supervise store crew activities and communicate effectively with staff.
• Assist customers with questions and maintain customer satisfaction.
• Lead store staff in absence of a manager and ensure smooth operations.

Skills

Deductive reasoning

Analytical skills

Communication skills

Computer skills

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs directed work to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support the store management team by driving store execution, performance, and customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and crews
   • Supervise store crew activities through assigning, directing, and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent and retail experience. The role requires deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or full-time annual salary, with actual offers depending on experience, education, location, and other factors.

About the company

At CVS Health, we aim to help people on their path to better health through innovative health services, plans, and community pharmacies, making quality care accessible, affordable, and seamless.

Notice

We are an Equal Opportunity Employer, providing reasonable accommodations for applicants with disabilities. Applicants must complete Form I-9 and may be subject to an Automated Employment Decision Tool scoring. For assistance, contact [e-mail] or 407-000-0000.