Shift Supervisor Management Trainee

CVS Health; Newton (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position focuses on customer service and management training, with responsibilities including supervising staff and driving store performance. Ideal candidates have strong communication and analytical skills, flexibility in work hours, and a high school diploma.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Flexibility for early mornings, weekends, and overtime.

Responsibilities

• Assist customers with questions and promote the CVS customer service culture.
• Supervise store crew and communicate effectively with management.
• Lead staff in the absence of a manager and oversee operations.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed, completing basic management and operations training, and learning about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support the store management team by driving store execution and performance, and by focusing on excellent customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise the store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, fostering a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime as needed is required.

Additional Information:

This pay range reflects the base hourly rate or salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy services, making quality care more accessible and affordable.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. All new hires must complete Form I-9 and provide proof of work eligibility. An Automated Employment Decision Tool will be used for scoring skills and responses. For NYC applicants, alternative processes or accommodations are available.