Shift Supervisor Management Trainee

CVS Health; Fallbrook (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Fallbrook, California. In this entry-level role, you will learn essential management skills and support operations while ensuring excellent customer service. This opportunity provides a pathway to promotions within the management team for motivated individuals eager to advance in a dynamic retail environment.

Qualifications

• High school diploma or equivalent required.
• Experience in retail.
• Ability to work flexible hours.
• Advanced communication skills.

Responsibilities

• Supervise the store’s crew through assigning and following up on activities.
• Assist customers with questions and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These roles support the CVS Store Management team in driving store execution, performance, and building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise the store’s crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (Greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail
• Deductive reasoning, analytical, and computer skills
• Advanced communication skills
• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

This pay range reflects the base hourly rate or full-time salary. Actual offers depend on experience, education, location, and other factors.

About CVS Health

We share a purpose: helping people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless to promote overall well-being.

Notice

We are an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An AEDT will score your skills and responses. For NYC applicants, alternative processes or accommodations are available.