Shift Supervisor: Lead the Shift, Elevate Guest Experience

Joe & the Juice / The Netherlands; Miami (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Paid Sick Leave

New Parent Leave

Free coffee – duh’

Job summary

Joe & The Juice in Miami is seeking a Shift Supervisor to help keep the heartbeat of the store alive and the energy high. You’ll lead the shift, delegate tasks, and support the management team to run a smooth operation and an outstanding guest experience.

This role emphasizes coaching, frontline leadership, and a strong focus on guest satisfaction, as well as hitting daily sales targets while maintaining the store’s high standards and upbeat culture.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Organizational skills

Communication skills

Calm under pressure

Team-first mindset

Job description

Joe & The Juice in Miami is seeking a Shift Supervisor to help keep the heartbeat of the store alive and the energy high. You’ll lead the shift, delegate tasks, and support the management team to run a smooth operation and an outstanding guest experience.

This role emphasizes coaching, frontline leadership, and a strong focus on guest satisfaction, as well as hitting daily sales targets while maintaining the store’s high standards and upbeat culture.